[EN] Drive Agent Productivity with Aircall Workspace

Master the Aircall Workspace, the essential interface you use daily to drive customer experience and productivity. This comprehensive training session offers a practical walkthrough combining slides and live demo, and detailed instruction on how to make and manage calls and navigate conversations confidently.

You will explore every key feature, including making and managing calls, along with powerful in-call add-ons like transfers, notes, and guidance from AI Assist Pro. You will also learn to leverage multi-channel messaging capabilities (SMS, MMS, and WhatsApp) and access full conversation history grouped by contact for complete context.

Walk away knowing how to download and access the Workspace, customize your personal settings, and manage contacts, ensuring superior experience for your customer conversations!