About this event
Come and participate in an interactive session with the livepro Team, as they provide a demonstration of the new Genesys Agent Assist feature. livepro's Genesys Agent Assist predicts customer needs, providing agents with targeted knowledge answers for efficient responses in chat and voice interactions, enhancing quality conversations and removing the need to manually search for knowledge. Furthermore, the livepro Team will address frequently asked questions before the demonstration, and attendees will have the opportunity to pose additional questions at the end of the session.
Customer Experience Knowledge Management. livepro is feature-rich yet easy to use, delivering answers to agents - not long documents to dig through.
