About this event
Join us for our next Lunch & Learn webinar: How to Predict and Prevent Churn - a 30 minute ‘how to’ guide
Learn how to spot churn signals early, calculate predictive churn scores and build processes to act on them.
A customer tells you they're leaving. But rewind a few months, and the signs were staring you in the face.
Maybe product usage had dropped, or their champion wasn't showing up to meetings. A competitor might have even started cropping up in calls...
For many teams, the tricky part is spotting those signals while there's still time to act.
That's what we'll be exploring in our next webinar. We'll look at how RevOps and Customer Success teams can bring customer data together, identify the signals that matter and build processes to catch churn risk earlier.
Key topics:
1️⃣ Why do customers churn and what do we even mean by churn?
2️⃣ Therefore what signals can we measure?
3️⃣ Where does the data live, and how do we connect it?
4️⃣ How should we score the risks of each of these and calculate an overall score?
5️⃣ What do we do with that score and/or the individual signals themselves?
6️⃣ How does the approach change by business model?
7️⃣ And lastly, where do we start with this, say...next week?!
Our aim is for you to leave with a clear, confident idea of how to build a churn-prevention engine for your business and how sophisticated it needs to be.
With Scale is a RevOps & Growth consultancy specialising in providing fractional sales, marketing, and commercial operations expertise to high-growth startups.
