CRM til Forsyningsbranchen - Customer Service

How do you ensure faster response times, happier customers, and smoother collaboration across departments?

In this webinar, we’ll explore how a CRM system can help you take control of case management and communication – and create a more seamless, professional experience for both customers and employees.

You'll learn how to:

• Centralise all ticket management and maintain ownership from start to finish
• Automate workflows and delegate cases without losing track
• Improve response times and meet customers on their preferred channels
• Segment and personalise communication to make every message relevant
• Keep customers informed and reduce unnecessary inquiries
• Gain insights from data; track resolution times, spot recurring issues, and make smarter decisions

We’ll share real-life examples from the utility industry, and give you practical tips you can apply right away.

Whether it’s a billing question, a power outage, or a request for an extra waste pickup, the goal is the same: fast, easy, and personal service that works for everyone.