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Modernise and Industrialise Value Chains in the Bank and Enhance Efficiencies in Operations

About this event

Grappling with legacy systems, multi-party processes increasing cost, time to process and data fragmentation across the enterprise continues to impede banks’ digital transformation initiatives and risk obligations.

All while trying to hyper-personalise services, there is a need to increase speed, improve accuracy, and provide scalability in order to get to this point. Streamlining front-to-back data flows and deploying data analytics will remain prerequisites to achieve these desired efficiencies.

Join us as we discuss how to streamline data flows and operations with automation and restructure for optimal service delivery with ServiceNow’s Financial Services Operations. Hear the stories on how Lloyds Bank and Kiwibank have started to streamline data flows and operations with automation and restructure for optimal service delivery without increasing risk.

Hosted by

  • Guest speaker
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    Elisha Harrington Industry Innovation Evangelist @ Servicenow

    Elisha Harrington is an Evangelist on the Innovation team at ServiceNow. In her role, Elisha is laser focused on the future of work, digital transformation, and the power of intelligent systems. As a thought leader in operational improvement and innovation, she is responsible for all efforts to evangelize the transformative world of work for enterprise customers in the Asian-Pacific region. Elisha is helping customers re-imagine the possible and solve important problems to create stunning change.

  • Guest speaker
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    Nathan Hopkins Senior Product Lead @ Kiwibank

    Nathan is a Senior Product Lead at Kiwibank, leading the implementation of ServiceNow across the organisation. Nathan specialises in Enterprise Service Management, and has a deep understanding of how technology can support the employee experience (EX), along with the endless opportunities for digitisation and improvement. Nathan has a consulting background, having being part of numerous ServiceNow implementations throughout Asia Pacific, and has also worked in FinTech giving him exposure to many financial services organisations.

  • Guest speaker
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    Matthew Talbot Head of Financial Services, APJ @ ServiceNow

    Matthew leads ServiceNow Financial Services business in APJ. Previously, Matthew has held senior executive positions at SAP, Sybase, Blackberry, as well as Fintech & high growth companies such as Creative Media Works (BBM) and Mobile365. With 25+ years of Executive Management, Sales, Marketing, Operations, Delivery and Product experience across complex Cloud enterprise software solutions and mobile & digital technologies in Financial Services on both the consumer and software side, he brings a unique viewpoint to this discussion.

FST Media

where the market meets

FST Media & FST Government produces successful technology events and industry insights for financial services and government sectors across Asia Pacific.