About this event
Every credit union wants to grow, modernize, and innovate. Very few find it easy.
New systems launch, and nobody uses them. Long-tenured teams push back. Leaders retire, and what they knew goes with them. And just as one change settles in, the next one arrives.
Great Plains Federal Credit Union is taking a different approach. Rather than reacting to change, they plan for it, building the foundation, habits, and leadership mindset of the credit union they intend to become. Across 10 branches in two states, they've unified how branches work, handed off decades of leadership knowledge, and taken lending from pen and paper to digital, all with a team where many people have 30+ years at the credit union.
Join Kelsey Helton, VP of Human Resources at Great Plains FCU, for a candid look at how they do it.
ScreenSteps
Turn every employee into an expertScreenSteps is an AI-powered knowledge base that helps organizations create, manage, and deliver trusted SOPs employees can find and follow in the moment of performance.
