Orange Business invites you to their event

Customer Success Plan

About this event

Customer Success Plan… Guiding achievement of your Enterprise Business Outcomes

This session will be hosted by Kyle Reese, Head of Software for the Americas for Orange Business Services. Our CX expert will be Kristy Schwyn, Customer Experience Partner Specialist at Cisco. Together, they will discuss the value of a Customer Success Plan to the CX Lifecycle engagement, maximizing the value of your enterprise solution and achieving business outcomes faster.

Kristy and Kyle will discuss the importance of each section of a Customer Success Plan, what information is needed and from whom, and the identification and development of success metrics and KPIs.

Join us to explore:

  • The power of a Customer Success Plan
  • Who are the key users of the Customer Success Plan
  • How to build and manage a Customer Success Plan

Orange Business

We are a global network-native digital services company

Around the world, we help companies transform their businesses, redesigning their services and revealing the potential of their data to make a positive impact.