About this event
This session will be hosted by Kyle Reese, Head of Software for the Americas for Orange Business Services. Our CX expert will be Kristy Schwyn, Customer Experience Partner Specialist at Cisco. Together, they will discuss the value of a Customer Success Plan to the CX Lifecycle engagement, maximizing the value of your enterprise solution and achieving business outcomes faster.
Kristy and Kyle will discuss the importance of each section of a Customer Success Plan, what information is needed and from whom, and the identification and development of success metrics and KPIs.
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Around the world, we help companies transform their businesses, redesigning their services and revealing the potential of their data to make a positive impact.