About this event
The 2022 CX Survey conducted by the MIT reveals how organizations worldwide are increasing their investments in key customer experience (CX) technologies.
Best in class CX champions use sophisticated analytics to create top-quality experiences and maximize the ROI of their CX tech investments.
🤔 So what are the learnings and actionable next steps for Luxury brands?
Join our upcoming webinar to dive into the Luxury perspective on CX initiatives.
Together with the former CMO of Bucherer and data and analytics experts, we will discuss key findings from the MIT CX survey for luxury leaders. A particular focus will be on the hybrid experience challenge (digital and physical experiences balance), and the underlying data and analytics opportunities to address it.
Explore how CX champions are leveraging modern analytics and AI technologies as a masterpiece of their CX initiatives.
Key takeaways:
- Luxury CX trends and successful initiatives
- (Untapped) data & analytics opportunities for CX
- Adjacent industries key learnings on CX
🎁 By registering for the live session, you will get a free copy of the MIT CX Survey report with a focus on the EMEA region.
Webinar designed for:
- Head of Customer Experience & CXO
- Customer Experience Manager
- Head of Marketing & CMO
- (Digital) Marketing Manager
- Head of Sales
- Or anyone with a stake in CX and/or data & analytics within the Luxury industry.
👋 Can't attend live? Register now to receive the recording and the slide deck within 24 hours after the live session.
CBTW
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