The Way Back: Creating a Contactless Fan Journey

Wednesday, June 17 | 12:30 PM ET

As sports venues prepare to reopen, event operators are quickly pivoting to create a safer experience for fans. And the stakes are high: How teams message and service fans before they even step foot inside stadiums can set the tone for the entire season as we work our way back during the COVID-19 pandemic. This session explores the new fan journey and how touch-free payment options, streamlined operations, and actionable data insights can create a frictionless and contactless experience.

Registration is free. All registrants will receive a link to watch the recording once the session concludes.

Speakers

Laurens Eckelboom |  As ParkHub’s CRO, Laurens Eckelboom drives the company’s growth initiatives; leading the sales, business development, account management, and marketing departments. Prior to joining ParkHub, he headed business development and strategic partnership efforts for the SAP Connected Vehicles teams, building a two-sided, B2B mobility marketplace with a focus on mobile parking, fueling, and QSR services in North America and Europe. Additionally, he played a key role in the launch of mobile payment solutions with Parkmobile Group in Europe, later duplicating that success with Parkmobile in the U.S. He has served on several parking association boards, including the International Parking & Mobility Institute (IPMI) and Alliance for Parking Data Standards (APDS). He is a founding member and Advisory Board member for several startups, including Kairos IoT Water Controls from Atlanta.

Jake Smiles | Jake Smiles is the Head of Verticals at SpotHero, leading all of SpotHero’s Vertical businesses.  SpotHero’s Verticals include Events, Airport, Monthly, Fleets, and SpotHero for Business.  As the Verticals lead, Jake is responsible for operating and growing each of the Vertical business lines, creating a product and marketplace that best meets the needs of each of these market areas.  Prior to joining SpotHero, Jake spent almost 10 years as a management consultant supporting clients in the US and the UK on corporate strategy, operational excellence and transaction advisory.  His last consulting role was with PwC’s Strategy& out of London.

Victor van Dinten | Victor van Dinten is Head of Indoor & Parking for HERE Technologies, and drives with a global team one of HERE’s key strategic areas. Victor joined HERE Technologies to transform HERE’s sales organization into a partner ecosystem driven, customer-centric organization. In the ambition of HERE, being the worlds’ leading location platform company, the transformation Victor successfully executed on the sales side is now rapidly being applied to parts of the product portfolio. By developing the right offering for the customer, together with the relevant partners based on the worlds' leading location platform makes it exciting times for HERE to be relevant in the parking space.

Dan Kaufman - Managing Director, SportTechie [moderator]

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The Way Back: How Sports Innovate and Thrive is a SportTechie Live series of interactive and engaging conversations examining how tech and innovation will bring sports back (safely) during and after the COVID-19 pandemic. Sessions are Wednesdays at 12:30 PM ET.