Webinar - AI Chatbots: eCom's next big evolution

Consumers want brands to deliver relevant experiences each time they interact with them.

Conversational AI helps maintain that consistency - it goes above and beyond and supports retailers looking to tackle the perpetual rise in the incoming queries with minimal effort whilst reducing costs.

In this webinar, Oscar Smits and Stewart Mackay will take us through how conversational AI can help retail & eCom brands reduce costs, drive sales, and retain more customers.

Agenda:

Part one

• Purpose of chatbots.
• How Conversational AI becomes more important and efficient than traditional rule-based bots.

Part two

• Use Case: How international retail & eCommerce brand Missguided saw bot engagement increase to 80% resulting in a reduction in contact and costs by 14%.