How to get insights from conversations with your customers (via chat, phone, or email)

When a customer is calling your phone service, or is chatting with a rep on your website, or is going back and forth via email with your tech support, it’s not always easy to figure out what they want.

And if your job is to figure THAT out for the last 1,000 customers who called you, chatted with you, or emailed you. AND understand how that impacts your team KPIs. AND estimate how likely it is that each one of those conversations will make the customer churn. AND decide what to do about it … well, that might BE possible, if you have managed to find the secret to living (and working) forever!

Search no more!

On February 7th, we are hosting a webinar to show how to get insights from conversations with your customers. No matter if the conversation is via chat, phone, or email.

Jackson Videman, Customer Success Manager at Lumoa, will introduce you to the new and revamped conversation analytics capabilities of Lumoa. He will:

• Talk briefly about Lumoa, our feedback analytics platform
• Show you how to see entire conversations with customers in Lumoa
• Teach you where to find the reason for contact for any conversation, without having to read through the full thing
• Tell you how Lumoa makes sense of conversations to give you aggregated topics and insights you can report and act on in real time

Jackson will also be taking your questions, so be prepared to Ask Him Anything (maybe, let’s keep it within the topic of the webinar ... 🤨).

Interested but cannot make this time? No worries, the recording of the webinar will be available to all registrants right after the live session is over.

About Lumoa

Most companies today track a number to assess how happy their customers are. NPS, CSAT, online ratings. What they miss is a way to tell what actions will move the number up or down. To do that, they would have to organise feedback from all sources; sift through thousands of rows; categorise that; find insights; map trends; and report. It’s too much.

Lumoa makes this easy. It looks at any customer interaction, automates the analysis, and highlights the items with the biggest impact. The companies we work with not only see a spike in the numbers they track, but they always know what to do next to continue growing their business.