How companies build the best digital CX Programmes

SPEAKERS

Matthieu Bonelli, our main speaker for this event, is the founder of CXMania and he helps companies make better decisions to optimise their customer experience. 

He will have a conversation with guest speakers Suvi Lindfors from Lumoa, Eytan Hattem from CEMantica and Gerben de Haan from Genesys DX.

TOPIC

The group will share practical insights on how they work with different companies from various industries to optimize their digital strategies, processes and tools to improve customer experience.

During the webinar, you will:

• Discover the main elements that create a strong foundation for any CX Programme
• Understand how each tool generated value to the organisations
• Hear about do’s and don’ts with practical examples and stories
• See the detailed path from organisations that have been through the process with CXMania and their partners
• Find out the Return Of Investment and outcomes of their new CX Programme

You will also have the possibility to ask each speaker your most pressing CX questions.

This webinar is hosted and sponsored by Lumoa, the customer feedback solution that looks at any interaction with your customers and tells you what to do next to grow your business.

Interested but cannot make this time? No worries, the recording of the webinar will be available to all registrants right after the live session is over.