About this event
The growing importance of Large Language Models like GPT in customer experience cannot be overstated. But is it everything you need to solve all your business problems?
Join us for this fireside chat webinar on May 16th at 15:00 EEST, where our experts debunk the myths around GPT, and help you identify specific use cases for these technologies to grow your business.
Carlos Del Corral, Co-founder, and CEO of Lumoa, will host Craig Stoss, Director of CX Services at Partner Hero, for a discussion on the challenges and opportunities of implementing LLMs like GPT in customer experience initiatives.
During this fireside chat, Craig and Carlos will discuss:
- Common misconceptions about Large Language Models (LLMs) like GPT
- The limitations of GPT and the importance of relying on platforms that use these models
- How to talk about LLMs inside the company
- The role of human expertise in identifying use cases for LLMs
Additionally, there will be a dedicated Q&A session for attendees to engage in discussions with the speakers and get answers to their questions.
Interested but cannot make it this time? No worries, a recording of the session will be available right after the event for all the registrants.
About the speakers:
Craig Stoss - With experience working in over 30 countries, Craig has gained invaluable knowledge in Customer Experience and engagement. As the Director of CX Services at Partner Hero, he provides consultation, implementation, and administration of CX tools and processes for clients while focusing on the AI and Agent Assist tools market to ensure businesses are equipped with the latest technology to enhance customer experience.
Carlos Del Corral - Carlos has been Director of Mobile Insights and Innovation both at Nokia and Microsoft, driving action thanks to the feedback of millions of customers. He is now Co-founder and CEO of Lumoa, a solution that looks at any type of customer feedback to tell companies what to do next to grow their business.
Lumoa
Customer Centricity Made SimpleLumoa is the first CX platform to offer GPT. Every employee can ask questions and receive real-time answers based on customer feedback, so they can make timely decisions that will improve KPIs up to three times.
