About this event
There is a lot to think about as a local government revenues and benefits leader in the best of times but having to navigate the challenges of the current cost of living crisis you need to be able to make sound decisions to move your organisation, team and residents forward successfully.
In this thought leader’s panel discussion, we’ve brought together sector experts to discuss how they are dealing with the unprecedented cost of living crisis first-hand, and to share insights and fresh ways you can engage with residents in an empathetic and caring way yet maintain operational efficiencies and business performance.
· Ian Ferguson - IRRV
· Nick Rowe – London Borough of Ealing
· Andy Jeffs - Newcastle City Council
· Louise Freeth - Royal Borough of Windsor & Maidenhead
· Kevin Shaw - Money & Pensions Service
Hosted by
Digital Service Transformation is NOT just about Technology. Citizen engagement must be considered the key to the success of any service transition. I am incredibly pleased to be part of the Voicescape team working with Local Governments to help them on their Customer engagement journey.
Voicescape's social housing and local authority engagement solutions use behavioural insights, automation, AI and data science to increase efficiency, improve service levels and help organisations connect with their communities around the major touchpoints of the customer relationship.