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When to Use Automated Messages vs. Personalized Communication With Your Fitness Clients

About this event

HOW TO KEEP IT PERSONAL EVEN WHILE YOU SCALE

Fitness is a people business. If studio owners and managers want their clients to feel connected and keep coming back, then they have to master the balance between automated communication and personal outreach. And they have to know how to do this at scale, without increasing their work tenfold.

In this webinar, Steve Falk will discuss how his studio group, The Union, has put the personal at the center of all its client communication. We’ll also address overall best practices around personalizing vs. automating client communication, as well as tips and tools for how to get it done quickly and easily.

Please join the conversation and learn how to keep it personal even while you scale.

Key Takeaways:

  • When you should use automated emails vs the personal touch
  • Why you should invest in the personal touch
  • How you can use the FitGrid system to add the personal touch
  • What FitGrid has seen as the effect of adding that personal touch

Hosted by

  • Team member
    T
    Nt Etuk CEO & Founder @ FitGrid

    Ntiedo (Nt) Etuk, is the Founder and CEO of FitGrid, a communication and connectivity platform that helps studios increase and strengthen the connections between their members to better drive retention, sales, and profits.

  • Guest speaker
    G
    Steve Falk Co-Founder @ The Union SA

    The Union is a studio group based in San Antonio, Texas, that focuses on the personal in ALL of their interactions.

FitGrid

The Smartest Way to Connect Your Community and Drive Profits

FitGrid helps studios manage interactions among staff, instructors and clients so customers get that special attention that drives revenue and retention.