Customer Journey Tracking: Fine-Tuning Your CX Strategy to Increase Satisfaction

Customer Journey Tracking (CJT) is one of the most important tools in an MRX pro’s toolbox. CJT is particularly important when navigating economic shifts, rebranding, maintaining customer satisfaction, and driving retention. In fact, companies that incorporate CJT often see more than 50% greater return on marketing investments than businesses that don’t.

Join GreenBook and Ariel Chavez, Solutions Associate at Fuel Cycle, for a free webinar on Thursday, September 1st, to learn how to fine-tune your CX strategy to leverage CJT, surface key opportunities to optimize customer onboarding, reduce churn, and increase overall satisfaction.

You’ll also explore how well-known companies like Airbnb, Hinge, and Slack have maintained successful onboarding during uncertain times — and pick up powerful tips and actionable tactics that you can use to positively impact your own customer journey.

3 Invaluable Takeaways:

• Learn why your customer onboarding strategy could make or break your audience’s experience

• Discover how to measure and address changes in customer satisfaction through the entire customer journey

• Explore the positive business impacts of adopting CJT for your CX Strategy