CX Insights from 85 DACH Banks: An analysis of 16K Mobile Banking App Reviews

About 1 hour

About this event

Following the launch of our exclusive Banking Apps CX Insights Report for DACH, we’re taking you behind the scenes! This webinar reveals insights, trends and customer truths from 16,000 mobile banking app reviews across 85 DACH banks.

🎯 Key Takeaways

The CX trends reshaping digital banking in DACH, based on 16,000 real customer reviews.
How neo banks compare to traditional players, and where the experience gap is closing or widening.
The secrets of top performers: what leading banks do differently to manage updates, communicate seamlessly, and delight customers.
How to effectively leverage large volumes of customer feedback and empower teams to focus on insights, not admin.
Practical ways to share CX results across the organization, from product teams to executives, to drive meaningful change.

📅 Mark your calendars and join us on October 8th at 11 am (GMT+1), 10 am (GMT).

📥 Need a copy of the Banking Apps CX Insights Report? Get yours here, in German or English.

Hosted by

Team member

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André Seelmann Head of Customer Success @ Caplena

With lots of market research experience, I am driven by turning data into actionable results. I am striving for making data analysis with Caplena a pleasant and fun user experience. So please don’t hesitate to reach out to find the best solution for your data on our platform ;)
Team member

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Kate Mazourik Territory Manager - DACH @ Caplena

Caplena

Where open-ends turn into insights

We're the AI feedback analysis platform that's transforming how brands and market research agencies discover insights. Combining open-ended text with quantitative variables, we empower you to turn overwhelming waves of feedback, reviews and NPS survey data into actionable opportunities.

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