💬 Reply faster to every customer: Brevo Conversations, AI chatbot, and 1:1 messaging in one place

Answering customers faster usually means answering them more generically, automation and personal touch don't often go together. As a Pro user, you already have the tools to break that trade-off: one inbox for every channel, an AI chatbot for the first line, and 1:1 SMS and email for when only a direct reply will do. This session shows how they work together, through two real customer moments.

We follow one customer through two real moments, a first message from a lead and a follow-up from an existing client, and show exactly which tool handles each without losing the personal thread.

💡 What's on the agenda

• See a first message from a lead land in one inbox, with contact history already attached, no repeating themselves
• Watch the AI chatbot answer a routine question fast, before a human ever needs to step in
• Send and receive one-to-one SMS and email replies that feel personal, without leaving the contact page
• Live demo + Q&A with Kelly Hagege

🗓️ When

September 24, 2026, 5 PM CEST

🎙️ Speakers

Kelly, Confirmed Customer Success Manager

Alessandro, Customer Enablement Specialist