About this event
Exclusive Masterclass: vertbaudet Opens the Doors and Shows How Customer Satisfaction Became the Heartbeat of Their E-Commerce.
Our customer vertbaudet gives you insights into how they systematically use and implement customer feedback to achieve a stable NPS of 69+ and reduce customer service inquiries by 35%. We'll show you exactly how vertbaudet implemented a Customer Experience Management Tool, which customer surveys were most insightful, what improvement measures were implemented, and much more.
Ask your questions directly to vertbaudet's CX experts and get your answers in our masterclass.
zenloop
zenloop ist die führende VoC-Plattform für 360°-Kundenfeedback. Die SaaS-Lösung sammelt direktes und indirektes Kundenfeedback aus Surveys, Reviews und Marktplätzen, analysiert es KI-unterstützt und übersetzt Kundensignale in konkrete Maßnahmen - entlang der gesamten Customer Journey.
