About this event
Exclusive Masterclass: vertbaudet Opens the Doors and Shows How Customer Satisfaction Became the Heartbeat of Their E-Commerce.
Our customer vertbaudet gives you insights into how they systematically use and implement customer feedback to achieve a stable NPS of 69+ and reduce customer service inquiries by 35%. We'll show you exactly how vertbaudet implemented a Customer Experience Management Tool, which customer surveys were most insightful, what improvement measures were implemented, and much more.
Ask your questions directly to vertbaudet's CX experts and get your answers in our masterclass.
zenloop
zenloop is the leading VoC platform for 360° customer feedback. The SaaS solution collects direct and indirect customer feedback from surveys, reviews, and marketplaces, analyzes it with AI support, and translates customer signals into concrete actions — across the entire customer journey.
