About this event
COVID-19 had a very heavy impact on service industry will not be an understatement. In the light of these scenarios, the expectations which consumers have from brands have modified intensively. So, a shift in customer experience is expected mainly driven by a high density infusion of digital touch-points but are the brands prepared for that? If yes then how well and if no then how can they equip themselves better, to put these things to rest Designhill presents an exclusive Panel Discussion on Customer Experience in Today's Era & Beyond with Shep Hyken, Colin Shaw, Annette Franz, Roy Atkinson & Elise Quevedo.
Some key takeaways would be:
- Customer Engagement During and After the Pandemic
- COVID-19’s impact on consumer behavior
- How customer expectations are shaping up during the crisis
- Market trends, tactics & strategies for brands to gear up for a big comeback
- How digital transformation can enable effortless experiences for your customers
- How to manage key relationships with customers and stakeholders in times of crisis
- Understand the future of customer experience
Join us on 19th June’20 at 10:00 PM IST/ 12:30 PM EDT/ 9:30 AM PDT
Hope to see you there!
Hosted by
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Team member
Designhill . DesignhillD. T
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Team member
Harshita Singh Community Management SpecialistT
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Guest speaker
Shep Hyken Chief Amazement Officer @ Shepard PresentationsG
Shep Hyken is the Chief Amazement Officer of Shepard Presentations. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author. He focuses on delivering amazing customer service, customer engagement and creating customer loyalty.
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Guest speaker
Roy Atkinson Group Principal Analyst @ Informa TechG
HDI's 2019 Lifetime Achievement Award honoree Roy Atkinson is one of the top influencers in the service and support industry. His blogs, presentations, research reports, white papers, keynotes, and webinars have gained him an international reputation.
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Guest speaker
Elise QueVedo Digital Media, Story Teller & Keynote SpeakerG
Elise Quevedo is an author, keynote speaker, advisor, and social/digital media storyteller. She has been voted 'Top 100 Entrepreneurs to Follow on Twitter' and is ranked among the Top 2% most viewed profiles on Linked In.
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Guest speaker
Annette Franz CEO @ CX Journey Inc.G
With almost 30 years in the customer experience field, Annette Franz, CCXP is an internationally recognized customer experience thought leader, coach, keynote speaker, and author of Customer Understanding:Three Ways to Put the "Customer" in Customer Experience. She is also the 2020 CXPA Board Chair.
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Guest speaker
Colin Shaw Founder & CEO @ Beyond Philosophy LLCG
Colin is Founder & CEO of Beyond Philosophy LLC who helps organizations grow by identifying hidden, unmet needs. The Financial Times selected Beyond Philosophy LLC, as one of the best management consultancies for the last two years.
Designhill
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