About this event
Explore the evolution of generative AI in contact centers, focusing on its appeal as an early use case and the most captivating applications. Investigate the concept of a "GenAI gap year" proposed by Dan Miller, alongside strategies to boost GenAI-readiness. Delve into the pivotal roles of data optimization and workforce preparation for successful GenAI integration. Lastly, examine the landscape of language models, including considerations for selecting the right one for specific use cases; with insights from Five9's CTO, Jonathan Rosenberg. Join us as we navigate these crucial aspects, shaping the future of customer engagement and support through generative AI.
Today Digital, the hub for UC Today, CX Today, and XR Today, builds engaged communities through great user experiences and a data-driven content strategy. Our storytelling passion drives us to share news and insights across multiple platforms daily.
