Drive business impact with call analytics

You are probably analysing all your written customer feedback, but what about voice calls? Are you or your colleagues in Customer Care wondering what customers are saying during calls, and how agents are responding to them? Often the only way that organisations can get an understanding of their customer calls is by listening them individually which can be really time consuming and isn't an effective strategy.

With modern technologies, call recordings can be analysed the same way as written feedback. Join us at Lumoa for a live webinar where we tell you about the benefits of analysing call recordings to help drive business impact. We will also share how we can help you to:

• easily transcribe voice data
• generate insights from call recordings by using deep learning and Natural Language Processing (NLP)
• separately detect the topics that are brought up by customers and your agents

Even if you can't join live, register now and we will send you the recorded webinar to watch at your convenience.