Redesigning a CX program: Enhancing the Way We Listen, Analyze, and Engage with Customers

B2C and B2B consumers have faced a whirlwind of changes in commercial experiences and standards over the past five years. This shift is why 45.9% of companies are focusing on customer experience (CX) for the future. But understanding and adapting to these changes requires clear thinking, practical strategies, and a close look at both the challenges and opportunities ahead.

What can your organization do to make the most of these trends and build strong relationships with customers?

Join us for a webinar on September 27, 2023, at 16:00 EEST, Hosted by Suvi Lindfors, and featuring guest speaker Lars Johannsen, CEO / Co-Founder at Feedback Lab, this session will cover the following topics:

• The Evolution of Customer Experience: Including a Foundational Overview and the Same Set-Up from 5 Years Ago.
• Pioneering the Shift in CX Analytics: From Worst to Thirst, Including Key Changes and the Power of Text Analytics.
• Why the Future of CX is Brighter: The Redesign Initiative, Including Feedback's Impact on Revenue, Relevance, and Real Change.
• Navigating the Transformation: Including Challenges, Preparations, and First Steps to Becoming #1 in the Industry.

Additionally, there will be a dedicated Q&A session for attendees to ask questions and get clear answers from the speakers.

Don't miss this chance to learn valuable tips and strategies to improve your customer experience efforts. Register now to secure your spot! Can't make it this time? Don't worry, a recording of the session will be available right after the event for all registrants.

About the speakers:

Suvi Lindfors - Suvi has vast knowledge and expertise in both Customer Experience and Customer Insights management, having spent more than 10 years in related roles at Telia, Nokia, and Microsoft. She is now co-founder of Lumoa, the customer feedback analytics solution that looks at any interaction with customers to tell you what to do next to grow your business.

Lars Johannsen - Lars Johannsen, a technology and CX strategy expert, is a sought-after webinar host for his expertise in redesigning CX programs. With over two decades of experience in CX transformation, Lars is a recognized thought leader in enhancing customer engagement. As the CEO of a leading CX consulting firm, he drives innovation and implements cutting-edge solutions hands-on. Lars' engaging speaking style, strategic mindset and practical know-how, make him the perfect host for webinars on redesigning CX programs. Connect with Lars on LinkedIn for his latest insights and speaking engagements.