How to use public reviews to improve customer experience

Whether it is on App Store or Play Store, TrustRadius or Capterra, Tripadvisor or Booking.com, your product is getting ratings and reviews from customers who use it.

And while you are probably very familiar with how many stars or thumbs up you get in average, it is possible you don’t exactly know why people rate the product high or low and what you can do to change that trend.

In this live product webinar, we will show how it is possible to leverage public reviews and open text comments to take action and improve the overall customer experience.

Garen Di Bernardo, Product Marketing Manager at Lumoa, will:

• Show you how to bring public reviews in Lumoa within minutes
• Introduce you to the dashboard where you can monitor what customers say in real time
• Explain how to identify key pain points that you can immediately tackle to increase the score
• Tell you how to add your competitors public reviews to the mix, so you can get a reliable benchmark and win in the market

We will also be taking questions from the audience.

For this webinar, we will be using a set of standard review data publicly available, and of course Lumoa can work with one-click integrations to most sources of open text reviews: App Store, Amazon, Booking.com, Capterra, Facebook, Google Play, Google Reviews, Tripadvisor, Trustpilot. You can try that for yourself with our Free Trial.

Interested but cannot make this time? No worries, the recording of the webinar will be available to all registrants right after the live session is over.

About Lumoa

Most companies today track a number to assess how happy their customers are. NPS, CSAT, online ratings. What they miss is a way to tell what actions will move the number up or down. To do that, they would have to organise feedback from all sources; sift through thousands of rows; categorise that; find insights; map trends; and report. It’s too much.

Lumoa makes this easy. It looks at any customer interaction, automates the analysis, and highlights the items with the biggest impact. The companies we work with not only see a spike in the numbers they track, but they always know what to do next to continue growing their business.