About this event
Patients canceling appointments can be one of the most frustrating things for a practice owner. Everyone hates holes in the schedule, wasted chair time, and paying your team during downtime.
In this webinar, we’ll discuss some of the root causes of cancellations as well as strategies for reducing cancellations. We recommend registering even if you're unable to attend, as this ensures you'll receive the webinar recording.
What You Will Learn
- What is the root cause of cancellations?
- Common myths/misconceptions about cancellations
- Booking Appointments: What are the key priorities when scheduling?
- Reminder Strategies: How can automated messages best reduce cancellations?
- Handling Cancellations: What steps to take when a patient calls to cancel an appointment?
Hosted by
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Guest speaker
Mark Ketterhagen Leadership Development Consultant, Indie Practices Co-founder @ Indie PracticesG
Mark Ketterhagen holds a master's degree in educational leadership and has provided coaching to numerous leaders. In 2018, he co-founded Indie Practices with Dr. Blair in response to the need they saw for practical and affordable dental practice coaching
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Guest speaker
Sarah Blair Dentist, Practice Management Coach at Indie Practices @ Indie PracticesG
Sarah Blair is a general dentist who transformed a small office into a million-dollar practice in just a few years. She was recently named the 2023 Alumna of the Year for Marquette University School of Dentistry.
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Team member
Beth Welsh Manager @ RevUp DentalT
With a background in leadership development, managing call centers and running events, Beth has a broad range of experience across North America, Europe and New Zealand. She has developed strong teams in public and private sector focusing on data, staff development and customer-centric approach.
RevUp Dental
We Drive New Patients Not “Clicks”The point of marketing is to get new patient appointments, aka “butts in the chair”, not clicks or Facebook Likes.
We ensure that every dollar invested into marketing generates a tangible and measurable return-on-investment.
