Smarter Risk, Better Journeys: Evolving AML & Fraud Controls Across the Customer Lifecycle

Building secure and seamless customer journeys is a constant challenge — especially when financial crime threats, regulatory expectations, and commercial growth targets are all accelerating. In this 60-minute webinar, we’ll explore how firms can embed intelligent fraud and AML controls throughout the customer lifecycle without undermining trust or experience.

While KYC remains a critical foundation, traditional checks alone can introduce friction and fail to adapt to evolving threats. We’ll look at how firms are going beyond the usual checks and use behavioural, contextual, and device-level signals across the customer lifecycle to assess legitimacy.

From false positives to failed conversions, how do you strike the right balance? We’ll also examine how to get the balance right, from the unseen burden of false positives, customer drop-off, and the operational overhead of maintaining your defences. The goal isn’t just to block financial crime, but to do so in a way that doesn’t block growth. 

Join us for a practical discussion on how data strategies, AI, and risk-based thinking can help distinguish between bad actors and genuine users.

We'll discuss:

• Customer-Centric Risk Management: What does this really mean when it comes to building strong financial crime frameworks?
• Rethinking ‘Friction’: Good vs Bad: Defining ‘good friction’ that builds trust (e.g. behavioural biometrics) vs. ‘bad friction’ that causes abandonment.
• Smarter Signals, Better Decisions: Building out data strategies to distinguish between genuine users and bad actors in real time.
• Strategies to enhance your defence: How to use technology holistically to support real-time decisions, improve conversion rates, and reduce false positives.