About this event
AI-Powered CX: From Chaos to Clarity
Keep every team, channel, and customer conversation connected.
Most businesses are juggling more customer channels than ever - but more channels doesn't always mean better service. When email, chat, phone, and WhatsApp all operate separately, the cracks show fast. Customers repeat themselves. Teams context-switch constantly. And managers only find out something's wrong when it's already too late.
In this practical, demo-led session, Katie Cocks from Daktela will show you what it actually looks like when every conversation, channel, and team works from one connected system - and how AI turns information overload into instant clarity.
You'll see:
- The real difference between multichannel and omnichannel - and why it matters for your customers and your team
- A live demo of Daktela's unified dashboard - one view, every channel, zero tab-switching
- How tickets, queues and smart routing keep work flowing to the right people at the right time
- AI in action - from conversation summaries that get your team up to speed instantly, to sentiment analysis that flags problems before they escalate
- What real-time management visibility actually looks like - and how it changes the way you run your operation
Whether you're evaluating platforms or ready to make a change - join us and see what connected customer operations looks like in practice.
📅 Tuesday 30th June | 🕚 11:00 AM
Daktela
The best customer experience in one platform. Unify voice, email, chat, SMS & social media, plus AI, CRM and more. Trusted by over 100,000 users worldwide.
