UK Financial Services: Shaken or stirred?

Earlier this year, ITWP companies Harris Interactive and Toluna conducted the first wave of a new quarterly tracking programme focusing entirely on the state of the UK financial services sector as seen through the eyes of consumers. The content of the programme is based on what providers told us they wanted us to include, so it contains highly relevant insights.

Whilst the survey does not allude to coronavirus directly, the first wave turned out to be a pre-Covid-19 benchmark, making this different to other barometers which begun after the start of the pandemic.

Our webinar will outline key findings from the second wave, conducted in May 2020, to uncover how much and what has changed, including:

• The latest levels of confidence in different types of institutions – a measure we have tracked for more than a decade
• What has changed since Covid-19 started to have a significant impact on the UK
• Key differences by sub-groups such as millennials, those aged 55+ and SMEs.

As an attendee you’ll get a better understanding of the real impact of the recent disruption to consumer opinions of the industry.