FSTGov AUS Digital Discussion 2: Uplifting Federal Agencies’ Ability to Support, Respond and Adapt to Changing Customer Needs

Uplifting Federal Agencies’ Ability to Support, Respond and Adapt to Changing Customer Needs

This digital discussion will explore:

• Scale versus speed of response: how do we handle transformation best amidst disruption?
• How do we prioritise our ability to factor in changing customer needs and ongoing business transformation?
• What enables us to successfully govern public development and innovation projects whilst moving at speed?
• Understanding why centres of excellence are critical for organisation-wide transformation and how we equip end-users with the right skills and tools accordingly

#Strategy #Transformation #Customer #Digital #Service Delivery #Corporate Services #Performance