Win at Self-Serve Support by Doing LESS: How to Reduce Tickets and Improve CSAT in 3 Steps

Traditional approaches to self-serve support involve writing endless articles on ever-changing topics. It’s an exhausting process. And it’s probably not helping you achieve your goals. \

80% of issues arise from just 20% of causes. You can make a BIG impact by focusing on just 20% of your customers’ questions really, really well. In this presentation, Stonly experts will outline their 3-step approach to better self-serve support, so you can save time and create happier customers - all by doing LESS. In this presentation, you'll learn:

• How to identify the topics that you should be spending 90% of your self-serve effort on to make a big impact.
• The difference between passable and great, game-changing help content—and exactly how to make it yourself.
• How to ensure 90% of your customers have the chance to self-serve BEFORE they even think about creating a ticket.