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Tops Unplugged | Roundtable Series - Episode 5

About this event

Tops Unplugged | Roundtable Series - Episode 5

Building a Team That Can Lead Without You

Featuring Jenna Lawrence, SHRM-CP,

Founder and Fractional HR Consultant, TogetherHR Consulting

Audience: Insurance and Financial Coordinators

Date: November 11, 2026

Time: 1:00p ET

Length: 1 hour

Format: Interactive Roundtable + 15 minute presentation

Please reserve a seat only if you plan to attend live. Space is intentionally limited to keep the roundtable interactive and give participants an opportunity to contribute. We ask that you join us for the full session and come ready to participate through Chat, polls, questions, and conversation. No camera or microphone required - promise!

Practice and Operations Managers wear a lot of hats. Whether you’re the doctor’s right hand in a small practice or managing teams across multiple locations, the challenge is often the same:

How do you keep everything moving without everything having to come through you?

This roundtable will focus on building a team that can take ownership. We’ll talk about cross-training, creating backup coverage for key responsibilities, delegating with confidence, developing subject matter experts and team leads, and using Tops reports and statistics to identify opportunities for coaching and growth.

  • How do you find time to cross-train when everyone is already busy?
  • What responsibilities in your practice still depend on one person?
  • How do you identify someone who is ready for more responsibility?
  • And how do you develop a team lead without simply creating another “boss”?

Jenna Lawrence, SHRM-CP, Founder and Fractional HR Consultant of TogetherHR Consulting, returns to help bring the series full circle, with insight into recognizing leadership potential, developing the right people, and creating a team that others can turn to for knowledge and support.

Come ready to ask questions, share what’s working in your practice, hear how your peers approach the same challenges, and leave with ideas you can take back to your team.

Episode 5 of a 5-part series

LIMITED SEATS • REAL CONVERSATIONS • YOUR QUESTIONS • YOUR PEERS

Hosted by

  • External speaker
    E
    Jenna Lawrence Founder & Fractional HR Consultant @ TogetherHR Consulting

    Jenna Lawrence, SHRM-CP, is the Founder and Fractional HR Consultant of TogetherHR Consulting, where she partners with growing organizations to navigate the people's side of business. Previously serving as HR Manager for topsOrtho and PracticeTek, Jenna brings firsthand experience supporting the orthodontic industry and understanding the unique people challenges practices face. Her HR expertise spans employee relations, compliance, performance management, talent strategy, and leadership development. Through TogetherHR, Jenna takes a practical, relationship-driven approach to helping leaders build stronger teams, reduce HR risk, and make confident people decisions.

Tops

The most reliable and secure practice management system for your orthodontic practice. Painless management of patient care, treatment planning, appointment scheduling, staff management, insurance, payments, analytics and more, in one solution.

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