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Overcoming UCC Complexity ​ in Higher Education

About this event

Despite accelerated feature sets deployed at breakneck speed to cope with remote learning needs due to COVID, the reality is that Unified Communications and Collaboration (UCC) solutions have grown increasingly complex. Multi-vendor, hybrid environments have led to a multitude of operational ills, from the disproportionate amount of time it takes to make simple MACD changes to bottlenecks caused by overloaded ticketing systems.  

Join us to learn how IT and telephony teams at universities across the country have leveraged UCC automation to streamline common tasks, gain greater efficiencies, and reduce costs.  

Learn from these real-world cases: 

  • An understaffed team at a Northeastern college that gained the breathing space they needed to upgrade 5,000 users to a new version of Cisco and deploy all new Jabber clients by delegating tasks to helpdesk staff 
  • The Western university IT team that managed a platform migration from Avaya to Cisco with one-click provisioning/deprovisioning of thousands of users 
  • A telecoms team that deployed new collaboration and meeting services for 30,000 users nearly overnight during COVID lockdown by using bulk provisioning and end user self-service


Hosted by

  • Team member
    SB T
    Sameh Boulos Technical Account Manager @ Kurmi Software

Kurmi Software

Smarter UC Lifecycle Management & Provisioning Automation

The most flexible provisioning platform on the market built to scale with your UC operations. Automate adoption, deployment, and management of all your enterprise collaboration applications.