How to manage eConsults as an admin team using the Smart Inbox - Masterclass

Join Rachel Madden, Care Navigation Lead, at Marine Lake Medical Practice, as she runs through how she, and her team, manage eConsults using the Smart Inbox.

Marine Lake Medical Practice has been live with eConsult for over 3 years. They currently process over 2700 eConsults per month, and due to the changes they made to their triage workflow they now feel far more comfortable than when they were managing half the number.

The Smart Inbox allows practices to reduce their reliance on MESH meaning they receive eConsults within seconds of being submitted, rather than an average of 30 mins. Along with the enhanced filtering, sorting and management features, this helps the team add more efficiency to their process. 

This webinar will cover:

• Introduction to the triage features of the Smart Inbox
• Rachel Madden: Best practice using the Smart Inbox to manage and process eConsults
• Q&A will happen throughout the duration of the webinar, any questions that cannot be answered will be answered offline.

At the end of this webinar, you should:

• Be better informed about all the functionality that is available in the Smart Inbox
• Understand the principles for good admin-led triage and tips for different models of triage
• Know examples of when to use the Smart Inbox features to manage and triage patient requests
• Recognise how the Smart Inbox allows better collaboration with your colleagues
• See how the Smart Inbox will save you time triaging