Webinar: AI advantage in customer service

Join us for a webinar, AI advantage in customer service, hosted by our AI Technical Lead — Jakub Forysiak.

In this webinar, you will learn how to build explainable AI for customer support on AWS, designed to validate workflows, detect sensitive cases and prevent policy bypass.

Agenda

• Introduction to AI-driven automation for customer support
• Business context and challenges
• Workflow validation and escalation logic in action
• Architecture overview: explainable decision layer on AWS
• Lessons learned from production deployments

Key topics:

• how explainable AI improves customer support beyond traditional chatbots;
• identifying sensitive and high-priority cases and routing them to human agents;
• verifying customer contact flow with automated best‑path recommendations;
• preventing workflow bypass and reducing fake engagements to protect policy integrity.

When? ️🕒 19.02.2026 (Thursday) | 11:00 - 11:40

Let's talk ▶️ hello@chaosgears.com 🌐 chaosgears.com

Cloud • Data & AI • Security • DevOps