Gorgias invites you to their event

Balancing Automation & Personalization For Customer Support w. Gorgias & Ayko

About this event


The research has shown that 80% of shoppers value personalized communication with customer support representatives. However, at the same time, 90% prefer immediate response to their requests and comments. The main question is: how to balance automation and personalization when communicating with your customers?

We are inviting you to attend our webinar where you can find many answers directly from the experts from AYKO and Gorgias! It's a hands-on workshop for Ecommerce brands who want to connect with their shoppers and help them with purchasing decisions to boost their sales!

Automation Balance is the Key

More consumers are using messaging, chat, social media and SMS to find the right products & services and it is extremely important to automate customer support but to keep personalized approach.

This session is a hands-on workshop for brands who want to get an unfair advantage over the competition and shorten the distance with their prospect and their purchase through personalized interactions.

Learn how famous brands like Steve Madden, Timbuk2 and RadioShack are already balancing automation with personalization to consistently drive cross-sell and upsell opportunities across their channels every day.

Here’s what you will learn:

  • How to balance automation with personalization & no more manual replies to 'WISMO'
  • How first response times increase conversions, retention, and customer LTV
  • How to scale personalized communication with your customers

Gameplan:

  • 15 min. presentation
  • 20 min. panel
  • 20 min. workshop session

We’re going to be sending lunch to everyone who attends our Lunch & Learn. Attend live to get the Uber eats voucher for $25.

If you have any questions, or know of a brand who might be interested in joining us, please email us at louis@gorgias.com

See you all very soon!

Hosted by

  • Guest speaker
    G
    Will Brammer Head of Support @ AYKO

    Will has been a part of AYKO’s Support team for the past 5 years which works closely with their clients to tackle a range of e-commerce challenges and issues. With a blend of hands-on technical skills and ecommerce strategy, Will is always looking for proactive ways to better client and customer experience.

Gorgias

#1 Helpdesk for Ecommerce

Gorgias is a leading helpdesk where businesses can manage all their customer communication channels in one platform (email, social media, SMS) and automate up to 20% of commonly asked questions for increased productivity.