Blending Digital and Physical - How Technology Is Improving Fan Transactions at Sports Venues

Wednesday, September 30 | 12:30 PM ET

COVID-19 has changed fan behavior and accelerated three to five years of technology adoption into six months. Technologies that were experiencing slow and steady growth, like contactless payment, mobile web, and QR codes, are now becoming commonplace and the standard moving forward. This episode of The Way Back will examine how these changes have blurred the lines between physical commerce systems (e.g., POS terminals) and digital ordering systems (e.g., mobile web ordering) and what sports venues are doing to adapt to the new normal.

Speakers

John Moncke is the Executive Vice President of Revenue for Sporting Kansas City. He currently oversees the in-house hospitality and retail business units. He began his career at Target’s high end department store headquarters where he learned how the best retailers do what they do. He spent a decade in entrepreneurship operating in the beauty industry and car business. John’s specialty is disrupting the status quo to create new models that improve the experience and bottom line. His strategy for delivering results is to focus on the best product, great storytelling, perfect store presentation, and amazing service.

Rodney Little is an accomplished point of sale Director with over 20 years of experience delivering technology solutions in the hospitality industry at Radiant Systems, NCR, Allure and Appetize. Rodney has a unique background having worked in Product Development, Consulting and Sales that allows him to bring a consultative approach to his software and hardware solutions.  Rodney lives in Atlanta with his wife Jennifer.

Registration is free. All registrants will receive a link to watch the recording once the session concludes.

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