About this event
With the high-street now open and lock-down restrictions eased, retail shopping behaviours and customer expectations have drastically changed.
Findings published in Puzzel’s Retail Smart Guide: Tips for delivering smarter shopping experiences, highlights that 58% of customers now plan to do all or most of their shopping online (an increase of 23% since before the pandemic). The research also finds in-store experiences remain a vital part of a retailer’s multi-channel offering. So what does this mean for retailers preparing for seasonal peaks and troughs such as Black Friday and the festive period?
In this BRC webinar, CCaaS provider, Puzzel will share their predictions for the instore vs online shopping habits, sales growth and how to prepare your contact centre and wider business to react to the shifting dynamic.
Agenda:
- Sales and shopping habit predictions
- How to prepare your contact centre for unprecedented demand
- How Puzzel can help
- Q&A
Hosted by
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External speaker
Sundeep Boughan Manager, Solution Architects – Product & Technology @ PuzzelSB E
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External speaker
Kyle Monk Director of Insight @ British Retail ConsortiumE
Kyle Monk has over 10 years of retail industry experience and leads the team of BRC experts who report on industry trends and act as the benchmark for UK retail. The team produces a regular drumbeat of in-depth analysis on fast moving market developments and longer term structural trends.
British Retail Consortium
Our mission is to make a positive difference to the retail industry and to the customers it serves.As the go-to trade association for UK retail businesses, our mission is to make a positive difference to retail, its customers and the community, today and in the future, by by influencing change and delivering member value through our communities, networks and the development of retail's next gener
