How to use customer insights to close the loop with your customers

Have you ever had a hunch that your customers might not be liking your latest line of products, but cannot really grasp what they complain about?

Or perhaps, you know that they have problems with the mobile app, yet you struggle to make a case to get that fixed.

In this live webinar, we will address these challenges and see how to use Lumoa insights to identify exactly what your customers are saying that is affecting their experience.

Garen DiBernardo from Lumoa will:

• Show you how to identify emerging trends in your customer feedback
• Introduce you to a new way to get to the root cause of what is affecting customer experience
• Tell you what to do next to close the loop with your customers
• Answer all questions you might have about how to use Lumoa insights to grow your business

For this webinar, we will be using a set of standard data from a past project, and of course Lumoa can work with any of your own sources of customer feedback - survey responses, phone calls, chat conversations, online reviews, etc.

Interested but cannot make this time? No worries, the recording of the webinar will be available to all registrants right after the live session is over.

About Lumoa

Most companies today track a number to assess how happy their customers are. NPS, CSAT, online ratings. What they miss is a way to tell what actions will move the number up or down. To do that, they would have to organise feedback from all sources; sift through thousands of rows; categorise that; find insights; map trends; and report. It’s too much.

Lumoa makes this easy. It looks at any customer interaction, automates the analysis, and highlights the items with the biggest impact. The companies we work with not only see a spike in the numbers they track, but they always know what to do next to continue growing their business.