3 things to consider when establishing a CX practice

Now the ball is in your court.

Your company wants to leverage customer experience as a driver for growth (great choice! 👍), and you have taken the responsibility for it.

But where to start from?

Should you hire people, set up processes, send out surveys? What will you measure and how will you know if CX really does drive growth? How can you make sure that what you do stays relevant after the initial excitement wears off?

No need to worry, we got you covered.

Join Carlos Del Corral as he sits down with Joanna Carr to discuss 3 things to consider when establishing a CX practice.

On March 14th, at 1pm EET, they will:

• Examine what a CX practice is and when it becomes relevant for companies
• Reinforce the need to look at the broader business strategy and goals first
• Look at how to build a mandate for CX that everyone can buy into
• Share 3 things to take care of when getting started with CX

And they will take questions from the audience, so be ready to ask them anything about customer experience.

If you are interested but cannot make this time, a recording of the fireside chat will be available for all those who register.

About the speakers

Joanna Carr is a certified CX Specialist CXAD (Dip), strategical CX consultant, journey designer, trainer, speaker and author. Today Joanna works as a Customer Experience Consultant for Allegro, a technology and communication bureau based in Norway, and Co-hosts Norways first and only CX podcast, CX_podden. As a carer of moments, Joanna helps businesses find and close their CX gaps, ultimately creating moments worth experiencing and driving customer satisfaction, brand recognition and sales.

Carlos Del Corral has been Director of Mobile Insights and Innovation both at Nokia and Microsoft, driving action thanks to the feedback of millions of customers. He is now Co-founder and CEO of Lumoa, a solution that looks at any type of customer feedback to tell companies what to do next to grow their business.