Customer stories: Conversation with Finex Group

Conversation between Kenneth Williams, Regional Director for Africa at Facephi, and Jacques Labuschagne, CTO at Finex SA Group, a South African financial services group, about how they build customer trust on accurate identity verification.

In this conversation:

• What Finex wanted to improve in its onboarding
• Why compliance by design was critical when answering to three regulators: FSCA, SARB and NCR
• Accuracy and customer experience: fewer failed verifications and drop-offs
• Automatic data capture and selfie and liveness validation in practice
• The impact on fraud prevention
• Day-to-day impact for the team, with visibility into each customer’s onboarding
• What the integration with Facephi was like