The Power of Conversational AI in Customer Service

The customer-service industry has long been weighed down by long wait times, overwhelming volumes of customer enquiries, and burnt-out customer service representatives. To address these challenges, customer-service departments have increasingly welcomed Conversational AI to support agents whilst reducing response times.

But how exactly can Conversational AI help your business?

In this webinar, we'll discuss some of the challenges that customer service face on a daily basis, and how Conversational AI can help overcome these challenges in the most efficient way.

Agenda:

Part one

• The Customer Experience journey.
• Challenges and barriers experienced by Customer Service teams.
• Introduction to Conversational AI.
• Benefits of Conversational AI for self-service and agent assistance.

Part two

• CM.com's Conversational AI Cloud.
• Q&A.

Speakers:

• Noah Amoke - Business Development Manager, CM.com Kenya.
• Davina Adhiambo - Business Development Manager, CM.com Kenya.
• John Mugwe - Country Manager, CM.com Kenya.