Seamless Service in Luxury Hotels: Agentforce in Action

Discover how Salesforce AI is redefining hospitality excellence.

In the world of luxury hospitality, service is everything - and today’s guests expect experiences that are not only personalised, but effortless. In this live session, we’ll explore how Agentforce goes far beyond traditional booking engines and apps to become a proactive, digital concierge that anticipates guest needs before they even ask and integrates with systems like Opera PMS to deliver a unified, 360° view of every guest.

You’ll see Agentforce in action, with demos showing how leading luxury hotels are:

💬 Engaging guests through AI-driven conversations that handle inquiries, upgrades, and bookings with a human touch

💎 Delighting guests with personalised upsells and seamless rebooking journeys

🚀 Empowering sales and marketing teams with actionable insights and automated follow-ups that drive loyalty and revenue

Whether you’re a GM, guest experience director, or part of a hotel brand’s sales or marketing leadership, this session will show you how you can turn Salesforce into a luxury experience engine.

Join us to see how the next generation of AI can elevate service, strengthen loyalty, and redefine what “five-star” really means.