Telcos: Take your Process Optimization One Step Further

In Telecommunications, gaining efficiency, reducing costs and creating more value are among the top priorities.

🤔 But are your business processes really aligned to reach these challenging objectives?

Do you feel like you have the right approach to optimize them?

And, most importantly, do you know where to start your optimization journey?

✔ Process Mining, an emerging actionable concept of the Hyperautomation domain, can help you understand how your corporate processes (e.g. client onboarding, incident management, etc.) are truly executed within your organization and how to optimize them.

Some large telco companies are already using Process Mining for analyzing processes, and they already achieved great benefits such as:

• tackling duplicate payments, reducing labor costs and invoice handling time on their Procure-to-Pay (P2P) process
• increasing customer NPS and reducing churn by improving the Customer Journey

👉 Join our Telcos-focused webinar with Benoit Scheen, former CEO of Orange Europe and Senior Telco Advisor at Positive Thinking Company, and Nicolas Buttin, Head of Hyperautomation at Positive Thinking Company. Together, they will discuss how the Process Mining trend can turn out to be the missing piece to enable Telcos to boost their processes and increase their efficiency the right way.

Key takeaways:

🔎 Get introduced to the concept of Process Mining and its benefits

📶 Experience a concrete case study and Telcos-focused illustrations

💡 Discover how to leverage these actionable insights within your organization

Who should participate:

• Head of Customer Service/Customer Care,
• Customer Service Manager,
• Head of Marketing,
• Marketing Manager,
• Customer Relationship Manager,
• Chief Financial Officer,
• Finance and/or Controlling Manager,
• Or anyone with a stake in customer service, marketing or finance processes within the Telcommunications sector.

👋 Can't attend live? Register now to receive the recording and the slide deck within 24 hours after the live session.