State of AI in Customer Experience

Did you know? A staggering 70.7% of companies are already harnessing the power of generative AI in their customer experience initiatives. With 86.5% planning to ramp up their AI usage, the future of CX looks increasingly intelligent.

If you're curious to find out more, join us as we talk about the state of AI in Customer Experience.

It will be on May 23, 2024, at 14:00 (EEST) and will be a fireside chat style webinar (30 mins) where we unveil the findings from our latest research at Lumoa. Discover how businesses are integrating AI to reshape the landscape of customer interactions.

Fabrizio Trotti will be hosting and will guide the discussion along with Carlos del Corral, and talk about the following:

• Overview of AI in CX: We'll start with the current applications and look into future trends that are shaping AI in customer experience.
• Impact: How AI improves service efficiency, personalization, and overall customer satisfaction.
• Readiness for AI Adoption: We'll assess and show how ready organizations are to implement AI and the ROI it brings to the CX sphere.
• Ethical AI Use: We'll also talk about the ethical aspects of AI deployment, including data privacy and maintaining customer trust.
• Practical AI Insights: Lastly, we share actionable insights and advice on how to effectively incorporate AI into your CX strategies.

🌟 Don’t miss out on gaining a strategic edge with AI in customer experience. Whether you’re deep into AI or just starting out, this webinar will provide you with the knowledge to excel.

Can't make the live session? Sign up anyway, and we'll send you the recording.

About the Speakers:

Carlos del Corral - CPO/CMO of Netigate featuring Lumoa, Carlos with his years of expertise, has been the Director of Mobile Insights and Innovation both at Nokia and Microsoft, driving action thanks to the feedback of millions of customers.

Fabrizio Trotti - Fabrizio is Marketing and Director at Lumoa now part of Netigate, and has been involved in Customer Experience in a variety of roles in his years working in tech organizations. Most notably, he has been Customer Support Team Lead for Supercell, one of the fastest growing companies in Europe, with focus on team expansion, training, and incentives.