Forecasting for 2024: Setting targets and capacity planning

The best way of guaranteeing delightful customer service is through the right amount of preparation.

With customer service teams heads down with their winter peaks, we know very soon after you'll be creating targets and headcount plans for 2024.

With the right capacity planning, you can confidently respond to customers quickly without the risk of having too many or too few people.

Join Sagar Haria, Surfboard's Head of Product, as he discusses how to do both short-term and long-term forecasting, as well as preparing for any scenario such as seasonal peaks, product releases or outages so that you always know what trade-offs need to be made in balancing great customer service with budget or productivity constraints.