À propos de cet événement
📈 Over the past 10 years, new workflow tools have enabled the automation of business processes in addition to simple and repetitive tasks. They have helped companies become more efficient and productive. However, the acceleration of the digital transformation of companies, combined with the "Teleworking" phenomenon, has massively increased the volume and diversity of data processed daily by ITSM support services.
Thus, ITSM leaders are embarking on a new stage: Hyper-Automation. Its goal is to prevent incidents, return tickets, automate complex processes and increase the capabilities of support agents.
To succeed in this complex mission, it is imperative for ITSM leaders to acquire a new form of intelligence: Intelligent Hyper-Automation. Based on AI and NLP, it significantly improves the operational performance of the ITSM department while preserving the satisfaction and experience of the end user.
🦾 Our new partner Swish.ai's intelligent hyper-automation platform gives ITSM leaders all the help they need to reach new heights of operational excellence. Integrating directly with any ITSM system such as Service Now, Jira Service Desk, etc. it combines highly advanced AI technologies to enable your teams to gain unprecedented visibility into all operational aspects of your ITSM organization.
👉 Join our next webinar hosted by Nicolas Buttin and Raphael Kairy, to discover the intelligent hyper-automation platform Swish.ai. Designed to fully exploit all the data stored in your internal ITSM tools, it provides complete visibility into the performance of support teams through real-time analysis of structured and unstructured data contained in support tickets:
- Prioritization of tickets according to the level of intervention
- Classification of tickets by team resolution time
- ROI: Improved Service Management KPIs
Highlights of this webinar
- Business trends related to ITSM hyper-automation
- The Swish.ai platform
- Concrete examples of customer feedback Swish.ai
👋 Unavailable for the live session? Register now to receive the recording and presentation material 24 hours after the webinar.
CBTW
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