Slite invites you to their event
About this event
Join Slite, Tymeshift and Klaus for a candid conversation about the essential documentation that every support team should have, including FAQs, troubleshooting guides, and escalation procedures. Our speakers will also discuss the most commonly used templates for support teams, such as handbooks, SOPs, post-mortem, and much more.
In this webinar, you'll learn:
Looking forward to sharing all our knowledge management knowledge with you!
Hosted by
I am a CX pro with nearly 20 years of customer-focused experience and am currently leading CX teams at Tymeshift, a modern WFM solution company. I have a passion for creating unforgettable customer experiences and take pride in delivering measurable results and building successful teams. Also, I am an avid Stranger Things fan!
I have been in the CX space for the past six years, where I have worked as a support agent as well as a training and quality manager. My passion is educating anyone who will listen about the benefits of a well-run support org. My role as an education specialist at Klaus has allowed me to do just that!
I've been in B2B SaaS for the past 7 years, setting up and leading Customer Success and Support teams. I'm a big advocate for good factual documentation, to allow folks on my team to be their authentic selves while working with customers and approach challenges in a way that fits them.
Meet Slite: an AI-powered knowledge base that combines powerful knowledge management features with instant access to information, bringing growing teams a single source of truth they can actually trust.
