Daktela Admin Fundamentals

At Daktela, we want every customer to feel confident managing the day-to-day setup of their platform.

This administrator-focused training webinar is designed to help you take control of core system configuration tasks, enabling faster updates and greater flexibility for your team.

During this training session, topics will include:

• Adding and managing users and access rights
• Updating queues, routing rules, and time conditions
• Creating and maintaining custom statuses
• Configuring ticketing views for efficient case handling

This session is ideal for system administrators, supervisors, and operational leads who maintain your Daktela platform.

The webinar will be delivered live and recorded, so you can revisit the content or share it with colleagues who cannot attend on the day.

Whether you are new to Daktela administration or looking to refresh your knowledge, this session will provide the practical foundations you need to manage your system with confidence.