About this event
Contact centres are experiencing the perfect storm when it comes to meeting SLAs — with customer expectations soaring and recruitment and retention proving to be an ongoing challenge.
But here's some great news: Intuitive and scalable customer self-service tools can give your KPIs a massive boost, so you can meet your targets, even at peak times.
In this webinar, we take a look at the benefits of advanced customer self-service tools, which include:
- Taking repetitive tasks off your agents plate, an let them focus on best using their skills to support your customers
- Boosting contact centre performance using advanced self-service to help you meet your KPIs, even at peak times
- Keeping pace with customer preferences by empowering them to access the support they need, day or night
Hosted by
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Team member
Ashley Burton Head of Product @ EckohAB T
Eckoh
Engage. Secure. Protect.We are Eckoh - the customer engagement security specialists.
We empower your business and enhance your customer engagement by providing award-winning, patented payment and data security solutions across the growing scale of social, messaging and voice channels.
