CX Webinar - GenCX:Creating Genuine Customer Value and Advocacy, with Data-Driven Storytelling and Strategic Insights

About 1 hour

About this event

Welcome to our CX Webinar for the Customer Experience Foundation.

The topic of discussion will be: GenCX: Creating Genuine Customer Value and Advocacy, with Data-Driven Storytelling and Strategic Insights’

Event Overview:

Join us for an insightful webinar where customer management and solutions service provider Ascensos and AI-enabled analytics platform SentiSum unveil their innovative partnership designed to transform customer experience management through real-time sentiment analysis.

Discover how leveraging advanced AI-powered analytics can drive meaningful change, optimise operations, and create exceptional customer value.

What You Will Learn:

Harnessing Real-Time Data: Understand how to capture and analyse customer insights as they happen, identifying key issues and opportunities.
Data-Driven Storytelling: Learn how to translate complex data into compelling narratives that drive strategic decisions and board-level discussions and decision making
Operational Excellence: Explore strategies for maintaining efficiency and effectiveness in customer engagement amidst challenging market conditions.

Hosted by

Guest speaker

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Sham Aziz Head of Community & Partnerships @ SentiSum
Guest speaker

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Liz Millington Head of Digital Transformation @ Ascensos
Team member

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Keith Gait Leader @ Customer Experience Foundation
Guest speaker

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Maja Basinska Community Operations Manager @ Wolf and Badger

Customer Experience Foundation

The Voice of Customer Experience

We are run by practitioners, our aim is to learn, understand, share, and promote best practice across all areas of Customer Experience.

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